Kaseya is a free toolkit that allows you to provide remote assistance to another system via Internet connection. It’s free to use, and there’s a wealth of information and support available at no cost as well.
Kaseya is the kind of program that speaks for itself in how it works as well as what it can do. The interface, mostly online, is pretty simple and easy to figure out, even if you haven’t had much experience with this sort of thing before.
The first thing you will need to do is sign up for an account, which takes about a minute or two. Once you’ve signed into the site the first time, you’ll be able to explore the different areas that are on offer.
There’s the main page that lists the computers connected to your network, which you can provide support to, as well as an area for Training on how to use Kaseya. There’s a support page for the program itself, a handy guide to the different Features of Kaseya, as well as a robust wiki and forum section to delve even deeper into the possibilities of the Kaseya system.
Programs like this are nothing special these days, in that you can find at least a dozen possible solutions per search engine used to find them, but Kaseya did strike me as elegantly set up for novices in the area of remote assistance. It would provide a nice doorway into some of the deeper aspects of IT support as well. When first logging in, you’re not really directed much but it’s simple to find the Training section and get started. The first thing you want to do is to add computers to your network, however, and that process was fairly easy to initiate. There’s a giant Add Computers button staring you in the face as soon as you log in, so I couldn’t help but press it.
It’s a compulsion. You’ll be given options to install locally, on the computer you’re using to view the site, as well as sending IM instructions or email invitations to join the network. This helps to cut down on the amount of leg work one tech has to do and many people I know in the IT industry would be glad of that.
Each computer you want to install on the system and provide support to will have to install a small bit of software that will allow the interface between systems. I started by adding my laptop to the network. The antivirus software I use immediately pointed the suspicious finger at the Kaseya module, which tells me that my antivirus software is working and that the Kaseya module will probably allow a decent amount of control over a remote system. After adding the systems you want to be able to provide remote access to, you can divide them into different groups and add other users that can access the Kaseya system. All of this is done through simple interfaces that offer decent descriptions for the most part. The program is obviously intended for as wide an audience as possible. While many people will find it easy to use and understand, I couldn’t help feeling it was a bit limited for a large scale corporate IT structure or anything of that magnitude. Smaller organizations may find it ideal, however.
While I didn’t have the chance to test a large network on Kaseya, I was able to check out its features through a smaller number of computers and it worked without a hitch. While I am sure that there is more to the experience, on the surface Kaseya seems to be a viable solution for remote assistance if you’re looking for one. It’s notable that there is also a professional kit of tools and services you can get to go along with Kaseya for a price but if you’re confident in your abilities and don’t need to have any support, Kaseya might provide the answer you need. Until next time, my friends.
Check out Kaseya here.